Mike Fotiou, First Place Realty: Conducted for the first time ever in Alberta, J.D. Power and Associates 2008 Alberta Single-Family New-Home Builder Customer Satisfaction Study was released in September in association with The Alberta New Home Warranty Program.
The study measures new-home buyer satisfaction throughout the entire purchase and early ownership experience among builders who are members of The Alberta New Home Warranty Program. In the study, buyers are asked to evaluate their builder in eight factors. They are:
- Home readiness
- Service/warranty staff
- Sales process/staff
- Construction/site team
- Workmanship/materials
- Price/value
- Physical design, and
- Design process
(click here for a glossary of terms for the 8 points above)
NuVista Homes achieved a score of 786 to rank highest in new-home buyer satisfaction in the Calgary market.
The study also found that only 47% of new single-family homes in the Alberta market were delivered when promised. Among those homes that were late, the average delay was nearly 4 months.
To view all the homes, along with each of their ratings, click here (opens in new window to J.D. Power website)
Source: J.D. Power and Associates, and the J.D. Power and Associates 2008 Alberta Single-Family New-Home Builder Customer Satisfaction Study.
